When is my bill due?
Current Bills are due upon receipt but no later than the 15th of the month to avoid penalties. Late Bills are due immediately.
What is the 'Late Fee' on my bill and can I be disconnected for non-payment?
If payment is not received by the due date, a 10% penalty will be added to the latest amount billed. Failure to receive the bill does not waive penalty charges. If payments are posted to the account by the due date you will not be assessed late charges.
If the utility bill is not paid by the end of the month, your utility service may be disconnected for non-payment. To regain service you must first pay all outstanding utility bills plus a $50.00 disconnect/reconnect fee. There is an additional $110.00 fee for tampering with the meter.
What if my check is returned by the bank?
Returned checks will cancel the utility payment and result in a handling fee (currently twenty- five ($25) dollars) and applicable late charges.
Do you offer Automatic Payments?
Yes - 2 ways. You may choose to register with the authorized link https://pay.billingdoc.net/finalpayonline54/index.php?c=BMS035 and pay online or Cleveland offers you the option of having the amount of your utility bill automatically deducted monthly from your checking or savings account.
***PLEASE NOTE*** There are web sites that try to mimic the look of Cleveland's Utility Bill Pay System. These sites are not authorized or endorsed by the City of Cleveland. The Cleveland utility department may not receive your payment if you use an unauthorized site.
For the ONLY authorized Cleveland online bill pay please use the following link - https://pay.billingdoc.net/finalpayonline54/index.php?c=BMS035 or in the quick links page.
Advantages of both programs:
- No more check writing.
- Bank Draft payments post on or around the 5th or 6th of each month.
- You decide when to pay when paying online. You can also set up recurring payments. You must set up an account using your Web ID which is located on your utility bill.
- Saves on postage and allows your bill to be paid when you are away from home.
- For information or to request the Automatic Payment Plan, download the ACH form and return to City Hall or contact our Customer Service Department at (706) 865-2017.
Do you accept Debit or Credit Card Payments?
Yes. We accept VISA, MasterCard or Discover and debit cards by phone or in person.
How do I start Service?
Application for service must be made in person at Cleveland City Hall. Please have the 911 address ready and the lease agreement with the landlord's information (if renting). Photo ID is required for service. Information obtained in the application and the photo ID may be used for account verification. If you have additional questions. please contact our Customer Service Department at (706) 865-2017. Deposits are required for utility service. Download a residential utility connection form Download a commercial utility connection form
How do I discontinue service?
A disconnect of services form must be filled to discontinue utility services. This form is available at City Hall or you can download a utility disconnect form. Only the utility subscriber may request a disconnect of services.
What are the current water and sewer rates?
Please see the Water and Sewer Rate Table.
Water Sewer Rates
What if my Billing Address Changes?
You may use the change of billing address on the front of your utility bill or you may contact the Utility Department at (706) 865-2017 during normal business hours 8:00am-5:00 pm Monday through Friday, to notify us of any changes. Please include a phone number that we can reach you during business hours.
What are Inspection/Clean-Up Charges?
There is a $25 charge for inspections and/or clean-up for each unit where service has been discontinued. Utility service will be available for a maximum of three (3) days. There will be an additional charge for water usage over 8000 gallons. The $25 fee must be paid in advance.
Is sanitation included as a service?
If you live or have a business within the city limits, sanitation services are provided. Residential accounts must use the city's sanitation service and commercial accounts have an option to use another service.
- 1 person $6.30 per month
- 2 people $10.00 per month
- 3 or more $15.00 per month
Commercial customers should contact City Hall for sanitation rates.